| rev:text
| - What an absolute joke of a company. They mask their bait and switch policy, sure they rates look extremely good on carrentals.com or kayak or whatever, but whatever little money you save is not worth dealing with these pricks. I made a reservation on carrentals.com for $5/day for a compact + fees/taxes, which for 5 days ended up being $66. Unfortunately, I didn't read the Yelp reviews... FML
S(customer service): hi, do you have a registration, license and credit card?
*usual chit chat, where you from, what are you doing here, etc*
CS: do you want to upgrade to a camaro, its a nice sports car...
me: no thank you
CS: its super fun, you sure you don't want a sports car?
me: no thanks, i have one already, but my brother is borrowing it
CS: are you sure?
me: yes, thanks for the offer
CS: ok, what about insurance?
me: no thanks
CS: are you sure?
me: already have insurance through my amex card *its $20/rental for $75k worth of insurance on any rental vehicle when you use your amex for a car rental*
CS: ok, what about adding additional drivers or GPS?
me: no thanks
CS: we have a prepaid fuel option, i'm adding it on, if you bring the car back full you won't have to pay it.
me: ok great, thank you so much
CS: ok, so the total is going to be $98, since you only paid $54 you'll have to pay the difference somehow...
me: ok, here is my amex...
CS: *mumbles something about how it's going to be the difference + $200* *card declines, approaching limit since we just got back from pricey europe trip*
me: try this card *i hand him debit*
CS: *mumbles something about how if i give him a credit card he has to check my credit...*
me: *thinks for a second, i don't need a needless credit check* oh wait, no, don't run it, use this card. *i hand him another cc, it was probably a closed account, but i guess it was our only shot, i don't like to have too many credit card accounts).*
CS: if i run this and it declines i can't rent you a card....declined
me: ok, well just run it through my debit
CS: nah, i can't do that, i can't sit here all day running cards. i'm going to have to refund you. ok, here is your refund receipt.
me: uh, this isn't written anywhere in your policy... we have a reservation with you...
CS: yeah, its just policy...
me: can we speak to a supervisor?
CS: they're probably all at lunch *time was around 1:30 at this point*
me: why don't you check for us, please?
CS: *mashes some numbers on phone line and says they're all at lunch*
at this point we thought we'd just go back and use the wifi to quickly make another reservation. so we did that, and came back, and he said even though it was another reservation since he ran our card 3 times already that day that he can't do it for another 24 hours lol. ultimately we wasted almost 2 hours with that asshat between standing in line and dealing with him. we gave up, went to costco travel, and rented with alamo for $76 for the same timeframe, and got through the rental counter within like 5 minutes.
the fees on carrentals.com are inaccurate, they estimated our total would be $54, but the fee estimate they gave us was wrong, the total was actually around $66 at advantage. essentially, i wouldn't waste my time with asshats like advantage, i had done some research before hand and heard horror stories about them, but decided to try them out and see how bad they were. i'm sure things could have been worse when we returned the car. fox is another extremely low rate company, but i've actually had a decent experience with them. never would i go within 100 ft of an advantage car rental booth.
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