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  • If I could use 0 stars I would. This company is TERRIBLE!!! Their licenses are suspended so they do business for AC under a different company name. We have verified with the ROC that they ARE NOT licensed to do AC units and should not be servicing or fixing AC units!!! They have a general contract license and did not renew their AC license. Lisa the office contact I am fairly certain is either the name of their computer or she is dead and no one has found her yet. No one returns calls, no one answers the phone and do not expect a return email reply. Do not let your home warranty company assign them to your claim!!!! Request anyone else!! I have never been so appalled and aggravated by a company. Completely unacceptable and they should be out of business for good. Update: home warranty company was able to reach Lisa somehow and she scheduled the tech to come out on 04/27. The tech never showed nor did the company call us ever to verify the appointment as requested. When we called our warranty company on 04/28 and spoke with the service rep for AZ we were told that Old West Builders cancelled the appointment. WHAT THE HECK?! Again no call from this company nor was it ever requested to have the appointment cancelled. WORSE COMPANY EVER, they should be ashamed.
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