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| - Has a restaurant ever sworn at you for complaining? Read on.
I really wish that I can give negative stars to this establishment. It is horrendous customer service and food! The owner or manager, this middle/old aged guy with white hair, was completely rude! We ordered California roll.We didn't like it and we wanted to return it or ask them to make us another one. When we talked to the waitress, she was very rude and actually laughed at us and then we asked for the manager. The manager came and he got really mad that we said we didn't like the California roll. It tasted really bad. I have had a lot of sushi in my life and the quality of that was really bad and I'm not even a picky eater. Something was really off about the California rolls. We said it was too salty, he said in a very rude tone "this is not salty" . And we said that we usually don't have fish eggs on it because most places don't make it with fish eggs. He said that it comes with fish eggs and that it is clearly stated on the menu. We said nope, it was never listed on the menu. Then he grabbed the menu violently and tried to look for the ingredients listed and then realized no ingredients were listed, only the name, and guess how he responded??? He said "well you should have known!" I'm like...do we look psychic to you??? We were not even rude to him and he caused a big huge scene in front of everyone. He said we are rude for saying that the food sucks. Hello we are customers! If we don't like something and is dissatisfied, I think we have the right to state our minds. He said that to eat our other foods, pay, leave and never come back. He also wanted us to pay without eating and never come back which is unfair. And then he slammed the menus on our table. We got so angry, we didn't eat any of the other foods we ordered because he angered us so much and we walked out the door after he totally embarrassed us and embarrassed himself. He said "if everyone complains, how do I make money!" He was so rude, didn't care about customer service, and only cared about making money. Very selfish indeed and very greedy. He had no customer service skills whatsoever. He needs to be fired or something. And this place needs to make better California rolls before charging someone $7 for disgusting tasting california rolls. He then said to my boyfriend to never come back and that he better not see his f*cken face again. I am serious, that's the tone he talked to us in and those exact words. And the whole time, we didn't even yell or scream. We remained calm. We were just trying to state our thinking and just because we complained, he didn't like it. He did not offer a replacement or anything. He just wanted us to pay no matter what. This owner is so greedy. Never coming back again. I'll rather spend my money on someone who cares about customer service rather than yell at them in front of everyone and is so money hungry. Rude guy, you will never have my business again. And I will make sure my friends won't go there either.
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