For a "four star hotel" I certainly expected more.
First off, the banquet & conference facilities were excellent, maybe even 5 stars. The rooms were clean, comfortable, every meal was wonderful, and the staff were so accommodating and pleasant to interact with. Actually all of the staff I encountered in my 4 days here were great.
However, the actual hotel room was very disappointing. The room had a very strong musty smell and was not the cleanest. The bed and pillows were both very firm and uncomfortable. The bathroom door didn't close over the rug that was on the floor. Not the biggest deal, but very annoying on top off all the other crappy parts of the hotel room.