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  • My first stay at a W hotel has tainted my opinion of the brand. Incorrect room charges, bad restaurant waitstaff, and horrible pool service are just a few of the complaints we had staying here. Then there was the broken ice machine and failure to provide taxis. At 11:30am on a Sunday morning, pool chairs weren't set up unless you paid for the prime sun spots. We waited half an hour while they took their sweet time to set the free chairs up. Really? Is it seriously too much to ask to get pool chairs by noon?! And after I brought this to the attention of the front desk, I was met with the obligatory, "uh huh. Ok." No offer of a solution. Thanks. Way to serve your customers. For such an exclusive hotel, the W failed to deliver. I've received better service at a Holiday Inn. And other hotels call taxis too. The W doesn't even do that. The only reason it has 2 stars instead of 1 are the nice rooms but I'll take better service over a fancy room any day.
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