I usually am satisfied with the food and service at This Chili's but today was a complete disappointment. I was accompanied by 10 female coworkers (on hour lunch break) to celebrate the birthday of one of them. We had been there an hour before our food was served - about 45 minutes after ordering. Our waitress only came by once to refill our drinks. It would've been appreciated if someone gave us status updates on our order - why it was taking so long, maybe apologize for the wait and thank us for waiting but NO! We asked them to bring to-go boxes when they brought them out. Some of the orders weren't fully cooked, some were satisfactory and others had gotten cold. I had ordered the boneless buffalo chicken salad - the lettuce was nearing room temperature and started to wilt, while the crispy chicken was not so crispy and cooled off. We didn't receive any apology or offer to compensate for long wait and less than pleasant experience. If they were short on staff, they should've let us know when we arrived so we could decide whether or not it was something we could wait for.
I don't think I'll rush to go back there and may disuade others from going, especially for work-lunch outings.
I'm sincerely disappointed in how the situation was handled (or not handled) by the management.