Poor customer service here. Tried to return something with a receipt after 90 days of purchase. Well within their returns policy which says 30 day limit for cash, anything past 30 = exchange. The so called "manager" refused and couldn't give a reason except for her poor reading comprehension. Tried another store and got my exchange.
I've been to H&M in almost every place i've visited including new york, california, buffalo, and even manila philippines. I find this H&M to be the worst out of all the in terms of selection, layout, and service. Not to mention the staff isn't as hip or attractive.
IMO poor quality control from head office to let a store like this exist and tarnish the brand as a whole. these downfalls make it difficult to look past the shoddy quality and the fact that these clothes make me look like im 7.