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  • My overall experience was a positive one. First of all, this was my first time getting a CT scan. I was walking in unfamiliar territory and pretty nervous about the whole thing. The first thing I had to do was to go to this place a couple days before the appointment and pick up a kit which included 2 bottles of barium sulfate to drink prior to the scan. The lady at the front desk was very helpful. She took time to explain the written instructions that came with the kit and answered all of my questions to my satisfaction. So I went home feeling confident with what I had to do with the kit the hours prior to the scan. On the day of the appointment, I still felt nervous but the staff was great. The lady up front was still polite and then the staff for the billing department impressed me. By the way, payment was due prior to any procedure. Let me explain why they impressed me. While I was waiting to get called to pay, I couldn't help but notice that there was some kind of problem at the desk/window next where I was sitting. Seemed like an insurance issue... from what it looked like, I was pretty sure this patient did not know the workings of how their insurance was going to pay. I surely don't understand much about the inner workings of my insurance and would be at a loss if I were in his shoes. Well long story short, the employee that was helping this patient seemed to make several phone calls and was able to give the patient some instructions and steps to be approved for the procedure. I thought that was awesome! Way to help somebody out dude! Then I was called to one of the windows and the person helping me was also really pleasant. She even sympathized with me for having taken the barium sulfate. This step was painless and now I'm one more step closer to the scan. I waited for a little longer and then was called and escorted to a smaller waiting room. Still treading in unfamiliar territory the staff kept things light hearted and was very polite. Then I was escorted to the scanning room and everything was explained to me including how the machine would talk to me and what I would feel when the iodine was injected via I.V. The scan took about 5 minutes and I was done. I'm glad to have come to this company for my CT scan. They must train their staff well because they did an excellent job. I'm grateful to the staff for making this experience better than what it could have been.
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