When I first checked in my room was not ready, so they put me in the next available room after 15 minutes of waiting, which I discovered had not been fully cleaned. I had to switch to a new already clean room (glad to say it was very clean!). After a couple nights, I was woken up by something crawling on me in bed, and was grossed out when I discovered it was a cockroach (at least it wasn't bedbugs, right?).
I emailed guest services that night, they said they couldn't help me and to call the front desk. I did so and they said they couldn't do much other than an $80 food/bev voucher and I should talk to management (later, because they were too busy at the moment). I went down to speak with a manager in person hoping for better customer service, he said there was no record of my email or call earlier and that he could not honor the $80 voucher I had heard over the phone but could instead offer a room change (inconvenient!) and a $50 voucher. After explaining how unhappy I was with my stay and service he said he could give me just $75. No one was surprised or apologetic about the dirty rooms or cockroach that ruined one night's sleep.