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| - Let me start by saying I love Dr. Kale and she is the only reason this practice is getting 2 stars. She was the only Dr 2 yrs ago that was willing to look further than endometriosis with me and found that I actually have Interstitial Cystitis of the bladder which was causing so much of my pain. Other Dr's had tried putting a Nuva Ring in me and talked about uterine ablation. And I apologize for the length of this.
I really wish Dr Kale would leave this group. I never was planning on getting pregnant, but now I am, and I'm a high risk for a couple of reasons. I immediately wanted to see Dr Kale. I even made sure that I scheduled so I could see her for my first appt. As my husband and I were leaving to go to the appt, the office called attempting to move me. They then said it was ok, and I could still see her. Nope! I didn't. I saw a nurse practitioner instead, who was very nice and helpful, but it's the principle of the matter. She suggested I make an appt the next day to get an ultrasound and blood work so they could refer me to a perinatal specialist. Next day, I arrive for my appt at 4:24 (4min after the scheduled appt time), and sat waiting for almost 20 min. Then I was brought back for the ultrasound and then ushered to a treatment room where I saw yet another nurse practitioner (and student). When I asked about getting blood work she said "Oh, the lab group leaves at 4:30". I said, "Well, I wasn't told when I made the appt they left at 4:30, otherwise I would've scheduled it earlier!" So basically I would need to schedule again to get the blood work done. Um, no! I will not.
I then was told to expect a call from the referral dept. by Thursday. Thursday came and went, no call. I had to call Friday and was told they had already sent everything on to a perinatal specialist, and was told I need to call and make an appt. Funny, I thought that was their purpose. So I called that group and left a message. Goodman and Partridge called me later and did not leave a message. I thought that's strange.
The worst of this so far is, yesterday in the mail I received a letter explaining the estimated cost of delivery with my insurance and something saying how they prefer to collect payment by the time you're 6 months along. Excuse me? I get talking about the cost early so couples can prepare, but expecting payment 3 months before the baby comes?
Then the cherry on top was actually receiving a bill for this estimate before a bill for the 2 visits I've actually had with them. My husband is livid. I cannot believe this! It's bad enough being treated like your a science project for all the students there, and like it's an assembly line, but sending a bill for a delivery to some who is a high risk and only 10 weeks along??? I'm done with this group. I'm canceling all future appts and am looking for a new OB!
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