I prefer to frequent local businesses, for example AZ art supply on Scottsdale and Shea. I'm not a fan of the chains, but this place had paper for half the price I usually pay and the customer service is among the best.
Most importantly they had COPIC MARKERS!!!!
Which is excellent, since the alternative is to drive to Tempe from North Scottsdale.
Finally, when two lines had started to build they not only opened a third register, but the woman asked me specifically (I'd clearly been there the longest) if I wanted to come to the open register.
I ran my behind around the lines and of course two women had beat me there (one of them was clearly planning on letting me go ahead, but not the other.) and the woman at the register very specifically took me first.
Customer service makes a huuuge difference for me.
It may seem like a small thing, but have you ever stood 20 minutes, watched a cashier take everyone behind you and watched them all get rung up and leave before they even get to you. Why go to a place like that when you can go somewhere customer service means something.
So Great customer service, the prices are excellent and they have just about everything.
I highly recommend it.