That's what happens when you are the only game in town. Some of the sales staff are truly fantastic but there are a few of the sales staff that walk around with the ere of arrogance knowing that they are the only true dealer in Az. I've had a few friends tell me the same thing and have been turned off from the whole Porsche buying experience and ended up with an M6. I've personally had a bad experience with on of the sales staff that mockingly told me that I should go ahead and buy a similar 911 that I located out of State for $11,000 cheaper since they don't pander to customers looking "for a deal." Ok that's fine. I've had hit and miss issues with their service department but mostly they've been position.