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  • Horrible experience. The sign outside says first month $1 (for select units--in tiny unreadable writing I found out later). I ended up out the door paying $120 for the first month which included a few days of the end of August. Two weeks later I got a call saying to avoid late payments I had to pay $33 by the 22nd of the current month. The third floor is not climate controlled although the ads on the front make it seem like the whole place is. That weekend I go to get in the storage and the gate code does not work. The person in the office came out and said, "well, you gotta pay your bill first!!". She said this three times. I assured her I was paid up. Went in and they realized I was. No apology. I cleared the storage unit totally out after just over 2 weeks. I get a call from the office and tell them I cleared out (6 days prior to the payment of $33 was due). She tells me there is "a charge" for moving out?????? I tell her there can't be. I just paid $120 for a month and didn't even stay a month. She argues for a minute and then realizes that I don't owe anything and says she just needed to know I was out so she could re-rent it. Again, no apologies and no offer to refund me. I will never go there again. My experience with them 5 years ago was great. What happened?
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