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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • They do NOT stand behind their work. I brought in my car because I had an issue with vibration at freeway speed. I thought my tires were out of balance, but a tire shop informed me that I had two bent rims. I knew Snail repaired bent/scratched rims, so I brought in my car and figured I'd get the wheels powder coated in the process. $400 later, my wheels looked fantastic. Every bit as good as new. They informed me that the bends were so slight that they required minimal work to straighten and thus didn't charge me. Awesome! I was a happy customer. Until I drove my car. Yep, vibration still there at freeway speed. Maybe slightly better, but nowhere near being gone. I brought my car back to them. I informed them that the vibration was still there, and to be fair, they didn't charge me to straighten the rims. I was willing to pay the price to straighten the wheels, since that's why I came in originally and they didn't charge me for that. They said they'd check it out, so I left the car there and went out of town. No communication. I called when I got back in town and was informed my car was done. Cool. When I went to pick it up, I was informed that three of my rims were bent and needed to be straightened. They said my tires had a weird wear pattern and that it might still cause vibration until I replace them. $480. What??!? They charged me to RE-powdercoat the wheels they just powdercoated for me. I would not have had to do that if they would have straightened them correctly the first time. When asked about it, the woman behind the counter pointed to the invoice and said "you signed it and agreed to the price." Uh oh...my fault for not reading what I signed. I usually do. I own that. Still...the work that needed to be done was NOT explained to me prior. I was just handed the thing to sign with zero explanation that my wheels would need to be refinished and they would charge me for it a second time. If this would have been explained to me beforehand, I would not have agreed to the work being done. So I've paid $880 to have wheels straightened and powdercoated twice. I could have bought a decent set of new rims for that. I'm NOT happy and will never go here again. And yes, the vibration is still there. I won't blame Snail for that until I try new tires. If that doesn't solve it, I'll update this review accordingly.
http://www.openvoc.eu/poi#coolReviews
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