I had bought a lighter/torch along with some other things and spent over $70. I went home, tried to push down the ignite button and it wouldn't go down. I went back on Sunday to see what they would do. I was informed by the employee that they have a no return policy and the manager would "take it out of his paycheck" and made me feel like my money wasn't as important as his. I've bought countless glass, cigarettes, and other items from here but it's needless to say I will not be going back and telling my friends and family to stay away from here.