Read previous reviews and was quite nervous especially after I saw the dog with the bloody paws (sheesh). But I went out on a limb and booked an appointment for my pooch since those reviews were from a year ago. My RJ seemed to have a stress-free time there. He had a basic grooming and looked like a happy stud. I will add that if you are extremely sensitive to cats or cat fur, this might not be your fave place because there were a handful of cats around. I am slightly allergic to cats (but I love cats and do have a cat myself) so, I managed. I think its nice to have a place that grooms and takes care of kitties.