**Update**
I decided to give them another chance since they posted a check-in offer for a $20 oil change & tire rotation.
They respected the offer and treated me with the utmost professionalism.
Today warrants them an upgrade in their star rating.
**Previous visits**
The first time I went here I went to get a simple right turn signal changed. They charged me labor and a high replacement part price to get it changed. I drive home and realize I should check to see if it's working. Lo and behold they didn't even do the service so I drive back. They're like oh crap you're right. They bring out the manager. Then he changes it as I watch and he realizes they don't even have the right turn signals because they're this weird white/amber color instead of the typical yellow or orange. Smh how is this place even Toyota certified. Someone needs to call them up on an inspection for all the ripoffs they are giving to many customers including myself.
Another time, I paid $500 to have me brakes replaced on my Prius. I drive back to Ann Arbor (hometown) and they do a routine oil change and body check. Turns out the brakes that I got were used, having gone through half of their lifetime. ARE YOU KIDDING ME I PAID HALF A GRAND
They offered to buy my car from me but only offered 15% of its Kelly Blue Book value. Nope, not a chance.