Waited over an hour after my scheduled appointment time at my first appointment with several broken bones and in excruciating pain. Staff didn't seem to be trying to get things moving along and get me into see the doctor while I'm about to pass out from pain in the waiting room.
Don't know how this place stays in business. Dr. Fontes and the PA are great and knowledgeable but the office staff are incompetent buffoons, especially the office manager, who never bothers to return phone calls or emails for important business matters. And Fontes' medical assistant, Kricket, does not return all phone calls as she claims to do.