Stopped today against my better judgement with my wife's brand new Mercedes CSL. While waiting for car to be finished we noticed the rocker panels were dirty.
After bringing to managers attention he claimed black marks were already on car. We started looking closer and started noticing black smudges all over car.
Then the fun started. We noticed 3 of the 4 tires had chunks of rubber missing. 2 rims were gouged. Further inspection noted chrome moldings on front bumper was pulled out. Lower bumper was gouged.
When addressing this with manager he denied, denied, denied. He asked us why no other cars had these smudges or damage on them. I walked over to another white car and sure enough same damage.
Manager continued to say it was our fault. Mind you this is a brand new car that was just at MB Thursday where it was washed with no damage noticed or pointed out.
Long story short they will not do anything about the damage. Will have to file with our insurance who will then have to go after their insurance company. Customer beware this place is horrible, damaged car and not even clean.