We went despite the poor reviews and are sad to say they were right.
Between the noise, the wait, the under-trained staff, the wait, seeing staff standing around while tables needed bussing, floors needed sweeping, other diners becoming agitated, waiting an hour and 25 minutes (with 'pre-packaged' dessert to go) to walk out and fight our way through the chaos at the front door of people wanting to dine and seeing people lined up outside knowing that there were empty tables everywhere.
The waitress must have been new. She was nervous, slow and unorganized but smiled the whole time. Clearly under trained so I would look to the managers for that one!
We'd give the food a 7 out of 10, Unfortunately, it didn't matter what the food tasted like.