| rev:text
| - Bad customer service experience!
So browsing through, the majority of the reviews regarding this restaurant is based on its food and actual dining experiences and i'll somehow give this restaurant props for that since not all chefs and staff are horrible. But let me share my experience with their management.
We've booked reservations for group dinners at Seasons52 previously, and yes their price is very steep. But oh well, we thought of giving them a try.
The setup process from the onset has been painful to deal with and they make us, as their clients, feel like we owe them. They demand updates and are difficult when it comes to making adjustments instead of making sure the entire process and experience is easy for us, their client. The way they communicate with us has been very short and demanding. (They probably think they're already pretty accomplished as an establishment so the heck does it matter to compromise customer service for a couple of clients) Smh!
Anyway, we let it slide as our guests were pleased the first time we were there. Staff and servers on the day of did their job.
So when we hosted another evening event at Seasons 52, we thought of going through them again and giving it another try.
However, dealing with their management this time felt like it's a worse experience. I've been trying to get hold of Christina Burnett, their sales manager. Yup, that's what she was alright. All about the sales and not the service.
I could not get hold of her the first couple of days I've been calling the restaurant to setup our dinner, and no one else was able to take charge in her place. It was a good thing, I got the chance to speak to Earnesto who courteously took notes of my concerns and inquiry, shortly after, I then finally heard back from Christina.
(Took days to hear from someone. I mean if she can't be available, there must be someone else in charge ready to assist potential clients.)
I gave her details of our upcoming events and hoped we could work on pricing and negotiate on some requests (which our requests were not even farfetched. We still wanted keep it fair to the restaurant and not just us). But nope, prices were jacked up even higher. And instead of keeping recurring customers happy, she blatantly said they can't customize requests. And after reminding her of who we were and asking if we could at least keep the same agreement as before, we were ghosted. Not even a courtesy email to explain themselves. I find this very unprofessional and I feel like we were being treated less as customers. I did not want this for us and our guests anymore.
All worked out for the best. Since they took forever to take care of us, I found another restaurant that was willing to work with us. Everything is going seemless and we feel taken cared as customers at this other restaurant. I would rather put my money there than here. Yes, there are better restaurants in Phoenix than Seasons52.
I leave this review as it is and if it helps anyone going through the process as we were.
Hopefully, their management changes things because they've just lost us as customers. We will not be recommending this restaurant to our partners and clientele. Thanks for the experience!
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