I always seem to dread coming to any verizon because it seems to take forever to get service and more money than I care to spend. I was very pleased when I stepped in and was welcomed right away. I just wanted to upgrade my phone and have all my data transferred. I was able to leave the phone for them to do and I came back a few hours later and just picked it up. No problems what so ever. It was quite hassle free. Thanks guys!!