I went to Panera today around 5pm and it was practically empty but it still took over 30 minutes to order and receive my food. I ordered two sandwiches and one cup of soup. The girl who took my order forgot to add the soup and I left without it. There were three managers working. 2 women and a man. The man was very loud, constantly breathing heavy as if he was overworked, and he kept interrupting his co-workers who were helping customers. One of the female managers walked by me twice and coughed on me....she did not cover her mouth. I was repulsed! The dirty broom and dust pan were next to the food pick-up counter. The cream at the coffee station was empty. I could continue because I left so unhappy! The food is descent but the service is terrible and I don't appreciate people coughing on me. My son is 2 and he covers his mouth. What does that say about a grown woman?