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  • I went to book my room and the lady I had dealt with from the previous stay (Magaly Munoz-Mejorado ) had transferred positions and could not help me. The person she sent me to (Edna Martinez later I found out was out she was out of town and nobody could do her position except her HAHA! ) did not respond for over 1 week. I eventually just called to book the stay and I spoke with some ghetto woman who acted like I was bothering her at her home or something. It was crazy... I finally got it booked when I spoke with a supervisor (Molly Merritt Hotel Shift Manager) and she was so nice. She was one of the nicest people I have ever spoke with. She deserves to be in Edna's position. I really thought I was going to have a good time after speaking with her... but I was sadly mistaken. The rest of the trip pretty much went the same as the 1st trip. IF I read the reviews to Luxor I would have NEVER stayed there. Mind you this is my updated 2nd review. I went back to the Luxor and had similar problems. Check in, they messed up our room and I thankfully caught it, before going upstairs. After 15-25 mins w/ our Rep talking with her supervisor they got it squared away and we were on our way. The suite was actually nicer, much larger and more updated than the previous mini-suite. All seemed great UNTIL the night came. They had a banner that was loose and the large cables were banging up against the window, which I can understand it happens. It is how you treat your customers when this DOES happen. I called to complain and the service was once again EXTREMELY RUDE. She finally said to me, Well do you want to move or what? Excuse me? I just want to have it fixed. She told me she would have someone fix it. I didnt get much sleep and it sucked waking up on vaca so sleepy. I called down the next day and they had no record of any of this. They told me they would call me back. Nobody did, I called back again a few hours later when I got back into the room and they told me it wouldn't be fixed until Monday or Tuesday and I was leaving Sunday afternoon. We decided to move rooms.This time we moved into a the same sort of suite, but just not as nice. The bellman told me he was surprised they didnt put me in a nicer room, because that is what they usually do. I was just glad I actually got some rest that night. I was exhausted from being out late and having fun. The service at the restaurant this time was better and the time frame to get our food was MUCH faster. I had a good time with my husband out and about doing our thing... BUT All in all I will NEVER go back to the Luxor. I will try some nicer hotels on the strip. I heard a lot of good things about the Venetian, so I think I am going to try that one out next time we go to Vegas!
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