Horrible customer service I have been a diamond level status since the place opened and already half way into the year already at diamond status. An employee made a mistake on payout in poker and floor was called surveillance reviewed and still got it wrong after gaming commission got involved it was finally corrected. For my troubles floor offered to put $50 in reward credits on my account then about 20 minutes later came back and said he couldn't. All around handled horribly by the poker room floor, dealer, table games shift supervisor and surveillance. Live near by and still going to make the drive to go elsewhere prefer Hollywood Columbus anyway.