This is the worst location I have ever had the misfortune to visit in any city. For the third time -- I know....shame on me for letting them do this to me more than once -- they were without adequate product to sell to customers. After telling us that there would be fresh extra crispy chicken to fill our order in 12 minutes -- and after having us wait for 20 -- they were forced to admit that they didn't have enough chicken breasts available to sell, period. On a Sunday afternoon, at 5:00 p.m., they were already out of chicken with no prospects of getting more? Who runs a business like this? Chicken is all they sell! It wasn't just a bad day, either. This happens over and over at this location.
After having spent 30 minutes waiting, they refunded our money and we went to another chicken place in Scottsdale, one that takes care of and values their customers. I'll never step foot in another KFC again. Not any of them. There are plenty of great options, but KFC is not one of them.