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  • The wings are tasty, I will say that and that alone, however, with that being said this restaurant needs some serious work on their customer service. Ordered over the phone to pickup and was told 20-30 mins and it would be ready. After getting there in 20 mins to pickup I was told I needed to wait in line with all of the other "to-go" orders. Nearly 30 mins later I went up to the front and waited while they filled up the sodas in my order and I paid. During the soda filling process, the machine needed a refill because it went out so I had to wait another 10 minutes while that was completed. After going through my order I realized that I was missing a dozen wings, a salad, and two orders of fries. The guy at the front talked to me like it was a hassle to have to get me the rest of my order. Another 10 plus minutes later...Are you kidding? I would have left and walked out if I wouldn't have paid already and had my husband with the baby in the car screaming because dinner was delayed much later than it ever should have been. I have been visiting this place since I was in high school and have watched this location take a nose dive. I hate to say it but I will not ever be visiting them again. A true end of an era. Sorry Long Wongs but you need to make some serious changes, starting with your customer service and efficiency.
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