Of course it was 4pm on a Friday when our garage door broke and Aspen was one of the first to respond on Monday morning. I was worried because I had to go to work. Aspen assured me I did not have to be home, called with an estimate, accepted a verbal contract so I did not have to leave work to sign anything and told me not to worry as they would leave the bill in the garage and I could pay it later. I got home Monday evening with the door repaired and I can't even hear it open! They did an outstanding job and I am blown away with their customer service. Very professional. Would highly recommend them to anyone!