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| - Horrific Experience:
I bought a Bosch dishwasher from Caplan's an entire MONTH ago....it arrived dead-on-arrival with a broken control panel, and am still trying to have the problem resolved with no end in sight.
After paying an installer for 3 separate visits trying to figure out why the dishwasher would not turn on, I contacted Caplans and spoke with a "customer service" (words used very loosely) named Liz. Liz advised me that it was my problem and that Caplan's woudn't do anything for me, despite the fact Caplan's sold me a defective dishwasher. I was told I had to deal with Bosch myself, and no help was offered.
I spoke with Bosch, spending a couple of hours on the phone trying to deal with them, and I was told to call one of their warranty agents for them to try to repair. After the 4th phone call (1st 3 no longer do Bosch warranty calls), I found one to come to the house. I was told the control panel (electronic part) was broken and had to be replaced.
I called Caplan's again, spoke with Liz, who told me that control panels break "all the time", you cannot vouch for the life expectancy, and that this was a "very common" problem. I told her that this was a BRAND NEW machine delivered dead-on-arrival and that this is NOT common at all and if Caplan's is routinely delivering defective machines, they should not be in business.
The new part was supposed to come 2 days after it was ordered. It is now 10 days later and it is no where to be found. I am now dealing with Sandra Prince at Caplan's, who also has done nothing for me. I have demanded either a new dishwasher be delivered to my house or I want a refund since this problem has been ongoing for a month. Still waitiing for a reply.
I find the customer service at Caplan's to be the most appalling I've ever encountered in my entire life and would never, ever consider purchasing from them again.
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