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| - I sadly, have to update my review and pan this place.
I had an appointment for today, and I was kept waiting 25 minutes. Then, when my girl finally got around to me, about 5 minutes into my service, she stopped, and said she had a quick manicure she had to do. (!!). I was beside myself. I was ready to bolt, but was halfway though a pedicure!
Yes, the work is great, but the customer service is pathetic. I think what they do is just take everyone who either calls, or walks in the door. Then they make everyone wait.
When you live in a city with a nail salon every 20 feet, this isn't the way you build a customer base. If I walked in (as I did for my first service), I'd expect to wait. But to have an appointment, be kept waiting almost 30 minutes, then have the person up and take someone else in the MIDDLE is just atrocious.
They lost me as a customer for good.
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