Im a rare Yelper. I was shocked at the negativity shown to this store! I was a "Tea Virgin" when I first went in a year ago, slugging down coffee instead. the girl there was super sweet and told me there was tea that TASTED like coffee, but was far healthier for you. I openly doubted, her; scoffed even. She then made me a cup of My Morning Mate, lightly creamed and sugared. I was blown away! I gave up my coffee and switched to tea right away. The trick is in brewing the tea, right temp and time. Its not like coffee that you just dump in and hit start. Ive NEVER had anyone EVER be rude to me, never been pressured to spend more, never been treated anyway except politely. I wish I remembered peoples names....theres a young man and a bunch of sweet gals, all are amazing. Im now a total tea lover, both hot and cold.