This place has good food, but the staff seems like it's their first day on the job every time. I have been here 5 times, and 2 out of the 5, I've had good service. One edgy waitress with short, purple highlighted, hair knows what she is doing, but seems to only work day shifts. The others don't seem to have a clue. Even the owner looks flustered all the time. Not only do we always sit for about 10 minutes (one time for 15, even though we were one of 3 tables sat in the whole place!) before anyone asks us what we want to drink, but they constantly forget to bring what you've asked for throughout your meal. I finally told one server that he should probably write stuff down. So frustrating because their pho is delicious and so close to my house! I'll probably keep going back though and deal with their slow & forgetful staff... It's not like they are rude, they're just oblivious.