So I called ahead of time to see if i needed to make an appointment, the lady that i spoke to said to just come in. I go in and there are only 2 ladies working and one man tending the cash register. The man starts filing down my nails so i can get the white acrylic tips then he leaves. This asian lady comes and glues on the tips, cuts them, and adds the acrylic and leaves. The guy comes back and buffs and add the top coat on. I would rather just have one person doing my nails throughout the whole time. but for $25 they did a good job and i cant complain.