I had tried this place a time before and wasn't impressed but decided to have something different and this was on the way home. Drive thru has the menu placed in a way that you cannot be near speaker to order and see the menu. I placed my order, correcting the speaker several times, and repeated every response. Got to the window and she asked what I had ordered. There was no one inside and there had been one person in front of me. Not so busy they had to sort through orders. Had to repeat entire order, nothing was complicated or substituted. Total gives, paid. Card returned, drink passed. Minutes later a girl opens the window, asked if I had my drink, hand d me a bag, shut the window and leaned against the counter talking with coworkers. I had to signal to ask if this was my complete order or if I was waiting. She nodded and closed the window and went with her conversation. I think it's awful customer service when you feel like you have interrupted the server and are a bother. With no customers in line or in the store maybe they should attempt to satisfy any customer they might have. The food was decent, not worthy of the price for sure. Won't be back to see if the third time is the charm. :(