Absolutely fantastic.
My daughter's car died in front of the house. Scott came to my house when it was convenient for me. He then invited me to stay with him while he diagnosed the issue, discussing & showing me what he was doing. One he confirmed the issue, he showed me the problem.
He then gave me a quote on how much it would cost & why. When I have him the go-ahead, he fixed the issue on the spot. I didn't feel out of the loop for one second.