rev:text
| - YOU SHOULD REALLY READ THIS. The challenge with Archies is always the same,the service. We have been eating here for almost a year, and you probably wonder why we kept coming back, simple the food is good. The lesson I have learned though is DO NOT sit on the patio, the service is impersonal, they cannot manage tables and there seems to be no logic to who handles what tables. We consistently have the same server on the patio, and we do know that the service will always be lacking when seated in her area.
Today, on Mothers Day I might add, I decided to say something to the manager. Instead of apologizing to me as a returning patron the conversation went like this
Me: I just wanted to tell you out of courtesy that today we are going to have to post a negative review on Yelp about our service.
Manager: Well, do what you have to do, you'll be like everyone else in this town.
Me: (chuckle) well, I don't know that this would be the best approach to what I'm saying to you. Perhaps an apology,or next time we will make sure you get a different server.
Manager: Well, as a local businessman trying to run a business the negative reviews hurt my business, and you aren't helping. I'd rather not have the business, in fact you know what, don't come back here. You are not welcome at my restaurant, please do not ever return here. Now leave.
This is the WORST attitude I have ever seen in my life and a horrible representation of how a customer experience should be, let alone how you treat someone who spends money in your business.
|