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| - I don't love leaving reviews because I don't always trust the people leaving reviews, but I have to review Dr. Woodbury's office employees. I understand that this may be a one time fluke, but it still irritates me. First, Dr. Woodbury is great, did a fabulous job on my crown. His office staff, not so much. After telling me that my account is up to date and all is paid for I left the office happy and glad I found a good dentist. Then, two and a half years go by and I get a $500 bill in the mail from a debt collector collecting on a debt from Dr. Woodbury's office! I never received any statements in the mail asking for payment, they just went right ahead and took it straight to the debt collector! I was pretty pissed off since I had such a great relationship with them. I called their office right away (new front desk lady) and they figured there was a problem with the insurance claim, they told me they would call me back soon once they sorted it out. Well I got no such call back, instead I got another letter in the mail from the debt collector. I was even more pissed off! I contemplated on how to react once I got on the phone with their office, I chose not to act like a complete dick from the get go but that soon changed after talking to their front office and they still would not own up to their mistake that they had an outstanding amount sitting on their desk for two and a half years and all they could tell me was pretty much "whoops sorry." If that was my mistake I would own up to it and eat it, because that's what good businesses do. I had no choice but to express my frustration. So if you want a great dentist, Dr. Woodbury is your guy. Just beware of their crappy accounting. This is why I will be going to a new dentist.
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