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  • Came to this dealership on Aug 1, 2013 when I got a flat tire. Being that I drive a GMC vehicle, I thought it would be appropriate to get my tire repaired at this store and replace my other tires when I was there. Arrived at 1230pm after I called at 1130am to let them know I was on the way with a donut tire. The parts department told me at 1130am that the tire I needed was not in stock but would be ordered. I had to demand my keys back at 300pm when the tires still had not arrived to the dealership. None of the staff including Greg (service advisor) kept me posted while I waited several hours (check in at 1230pm, left at 315pm). I drove from Scottsdale to Phoenix to Coulter Cadillac GMC. I called ahead and spoke to William at the Coulter GMC. He said the tires were not in stock but would be there when I arrived. I arrived and checked into Coulter GMC at 414pm, checked out and paid / drove away with new tires at 446pm. Today in mail, I get a letter from Vans that since I left due to poor customer service, I am not allowed back to the dealership. I wouldn't recommend any one go there and I certainly will not be back. When I called to speak to manager, Greg (same service advisor) answered, said that James was in charge. I spent 19 minutes explaining scenario to then be told he is not a manager. The manager will be back next week so I can call back to repeat my story to Shawn, the real manager. Vans cost of labor = $40. Coulter cost of labor = $24. Vans cost of tires = $560. Coulter cost of tires = $428. Time differences explained above. Lesson learned, go to Coulter Cadillac GMC on Camelback / 12th Street everytime. Cheaper and less wait time. Time is valuable and so it money. Make decisions wisely.
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