Yikes. The rumors are true. The staff is unfriendly, the service is slow and inattentive and the food left quite a bit to be desired. We came in on a whim for Sunday brunch (mostly brought in on a whim due a City Tin gift). The place was packed but we were able to grab two seats at the bar. After that stroke of luck, it was pretty much all downhill from there.
There were three bartenders working-well, one was mostly doing prep work-cutting up fruit, etc-and only occasionally tending to patrons. The other two were working hard but we sat and sat and sat and still finally had to flag someone down to even get menus. The need for flagging someone down continued and each time they just seemed annoyed.
Our food took forever and while we waited, we watched four dishes just from the bar area alone be sent back to the kitchen. Not a good sign. When our food finally did arrive, it was very disappointing. I had asked for no tomatoes (ordered the bacon avocado chicken wrap) and they were on there :( Frites were lukewarm and the chicken was incredibly dry. The Sriracha ranch was all clumped up on one side of the wrap-so much so that after my first few bites, I thought they had forgotten in it. I'm not one to complain or send things back but even I wanted to, it would have been close to impossible due to the inattentiveness of the waitstaff. My bf "didn't mind" his eggs benedict which is his usually his polite way of saying, "it wasn't that good."
The plus side: the space is awesome. I lived in Milwaukee for a few years and have been to their sister restaurants and other than the rooftop patio at Cafe Benelux, this is easily the best space of the group. Unfortunately it's not enough to bring me back.