| rev:text
| - BELL AIR IS BEYOND PHENOMENAL! Hands down, Mike and Asha are getting 10 STARS for there exemplary customer service!
I contacted my home warranty company by placing an online service request on a Saturday night at 8:30pm. I woke up early Sunday morning and was actually shocked to see that I already had a voicemail from Bell Air to schedule an appt. It was 113 degrees and a home warranty call. I had convinced myself that I'd be lucky if I heard from someone within 3 days, with how busy HVAC companies are during the summer months in AZ. I called back and to my surprise was told Mike would be out that afternoon between 2-5.
Mike called ahead of time to let me know that I would be his next stop and gave me an ETA according to GPS. I really appreciated that call, as I had 3 dogs to put in another room before he arrived. Mike was professional, knowledgable, personable and friendly. He diagnosed the problem, answered my questions and explained the next steps.
I've had to deal with companies that my home warranty company has sent out and they blatantly did not give 2 cares about anything except getting in and out. This was absolutely not the impression I had with Mike and I was so appreciative to be treated like a "normal" customer.
After getting the approval for repair the next day, Asha from Bell Air and I spoke a couple of times. She followed up to keep me informed on the status of the paperwork between the home warranty company and the company who had the part I needed. When Wednesday arrived and the company still hadn't received the order from home warranty, Asha called and apologized (not her fault at all). She suggested I call and advocate for myself, to see if I can get the order exedited so she could schedule my repair appointment and get my air working again. Done deal and taken care of! Impressed- Thank you so much Asha!
Within 24 hours, Mike was back out here installing my new compressor. Again, professional, friendly and maintaining a positive attitude while it's 110 degrees outside.
It's a very rare trait these days to find people that go the extra mile, that care about the customer and that go out of there way to help you. When you cross paths with a company with these values and these types of employees, you thank them. You tell people about them, and you do business with them again!
Thanks so much Mike, Asha & Bell Air. Look forward to sleeping comfortably tonight with my air working.
* Don't forget to tip your repair guys and offer them water or gatorade. They do not have an easy job in this weather. It's brutal out there!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)