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| - I have had nothing but issues with this complex. The week before we moved in they tell us the previous tenants have not vacated yet so I could wait two weeks for them to clean it or we can pick another apt, so they gave us the model home. The model home was disgusting. As I was getting my keys you could see management going back and forth through that apartment taking out decorations... tacky. Plus, it was not clean. Yet I paid for it to get cleaned. haha. There were stains on the carpet, cracked tile, water spots on the ceilings, bad paint jobs, easy bake oven as a microwave, scratched mirrors and light bulbs that didn't work. I decided to embrace it and not complain because it was my first apartment and I assumed I was over reacting. Wrong. After that we had issue with the air conditioning since July 2013. I have called the complex at least 100 times asking them to fix it, their response? "we will get someone out there tomorrow". Tomorrow comes & they dont let me know what is happening, so I call and they say "someone will be there first thing in the morning". RIGHT. I dealt with this for a year straight in the summer months too. My boyfriend handled most of these issues and they should be happy I wasn't the one to because I would have acted crazy by then. We then have the creepy neighbor that smokes outside and stares inside my apartment (IM ON THE SECOND FLOOR!!!) and when Im outside he will stare at me. He has never said a word to me and I have tried to be friendly and he flat out ignores me. Whatever, can't blame the apartment on that but just to give you a feel of who lives here. The deeper you walk into the complex, the worse it gets. I live in the very front and going to check my mail is so disgusting, the people and cleanliness is just horrible. The front office staff is anything but caring. The only person that has been nice/professional has been Aracely. Elena.... forget it!!!! She is rude, doesn't deliver messages, and really does not seem like she knows what she's doing. Because I work in customer service for 5 years now, I know how you should treat a customer even if you dont care what they want. I find it really hard wanting to give my money to a business that could care less about who I am or what I want from them. Every time I walked into the office for any reason they were not warm or welcoming, they all seem like they have sticks up their asses... give me a break you work in a ghetto leasing office in Guadalupe. You have no reason to act that way. After dealing with the air conditioning still being an issue, I finally went in there and demanded compensation and to break my lease, and for once they actually helped me out. Thank god I am leaving this place, I moved in despite the bad reviews I saw because I loved the model home. Guess what, there are cheaper nicer apartments in the same area. Please avoid this place if you want any kind of sanity in your life :)
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