THE WORST SERVICE EVER!!! DO NOT USE THEM!!! never called back to schd a time to fix it. i had to call everytime and they kept saying they would call back and never did. kept giving us the run around. we have been with no ac for a week. i have a 10 month old baby. they said they take calls based on emergency, apparently they think a baby in the house with no ac is NOT an emergency. got hung up on multiple times when trying to call bout my claim. very rude. the guy laughed when i told i have a baby in the house and it was 100 degrees inside. after this i am writing to the BBB about their work ethic and how poorly the buisness that they run is. what a POS company. DO NOT EVER USE THEM!!! HORRIBLE!!! i would give them no stars but it made me chose at least 1. but they dont desevere the star.