I ordered the V12 Kale salad which does not come with chicken. Being a vegetarian I am very cautious when ordering salads to make sure they do not have any meat in them. When I opened my salad at home I was very surprised to see that they put chicken in it anyways even though I paid the non chicken price. I sent in a note on their website and received a call within minutes. They offered to deliver to me a new salad with no meat and even refunded my money!
The salad arrived in a timely manner and was perfect. They may have messed up my order which happens sometimes, but to go above and beyond to ensure I was happy really shows that they do care about their customers. Also, the salad was delicious! I will be back.