Let me start by saying, I have the wellness plan with Banfield and I absolutely LOVE our home location in California. I am traveling back to Arizona to visit family and my puppy needed his medication and to finally get his rabies shot.
He has had worms in the past but that was 2 months ago and he has not been receiving any more medication for it. Before I know what's going on the nurse gave him a de-wormer, she checked his temp and then just shoved something up his rectum without asking or explaining. She did not lubricate it and my puppy screamed. I was so angry.
My puppy has a history of allergies and since we were afraid he would react to his rabies vaccination, they gave him a shot of Benadryl. While waiting for the shot to kick in, I could clearly see that there was an animal being operated on in an open room with tons of people walking around. Definitely not a sterile environment and I would not recommend bringing a pet here for surgery.
It also seemed like they were trying to pressure me into scheduling his neuter procedure for this location and I didn't like that. I do plan on neutering him, I just want to do it when I want to and when I can afford it.
Like I said, I adore Banfield and how they work but I won't be bringing my puppy back to this location. We will stick with his normal location back in California. I will make sure my puppy goes to the vet before traveling.