As a first timer I was nervous to have all my clothes judged; however, all the staff members made me feel welcomed and completely comfortable. Every time I've been to this location the employees are extremely polite and friendly. It made it very easy for me to want to come back. The only thing I would suggest is to make sure your clothes are at least about a month ahead of season. Don't expect to have a ton purchased unless it's exactly what they're looking for. Nevertheless they won't make you feel bad about not buying your junk!