My husband and I went in before 6pm and ordered coffee and a soda he requested a BLT sandwich and I asked for their fish tacos, which is on their special new item menu. We never got refills on our drinks. My husband never got the glass of water he requested. We kept seeing customers that were being waited on by another waitress getting their food. One group of four came in 15 minutes after we had ordered and they were served their food. At this point we had been there an hour and 5 minutes. We saw our waitress as we were leaving she told us our order would be ready shortly. Unfortunately this is not our only bad experience with service at this location.