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| - Whenever we are in Las Vegas, we don't think of staying anywhere else- not even the Mansions anymore!! From the concierges (except for Sara [Asian, 30 years old], whom was constantly *RUDE* to us), to the butlers, to the bellmen, to the Chefs.
Notable concierges include James Choi and Sherman!!!!! And my favorite butler is JUSTIN (Asian, just got married!)!!! Anyway, this trip I had a truly remarkable experience. I was craving Chinese food at 2:15 in the morning. I called down, and they kindly suggested a restaurant on property that had a small offering of Chinese food on the menu. Unfortunately, they were cleaning the part of the kitchen that they cooked the Chinese food in. However, the in-house Skyloft Chef, James, offered to give the Beef with Broccoli I'd asked for a shot. Turned out to be the BEST Beef with Broccoli I have ever had!! Must have been filet mignon, as it melted in my mouth! Room service is a little pricey, but I do not think you can put a price on extraordinary quality. I have yet to eat an even unremarkable meal from room service. Butlers set your table, and then clean up after you are finished. Just an amazing experience from beginning to end. Another great meal was my daily pasta with bolognese sauce (had to have been made from scratch) and fresh mozzarella and garlic bread. Pasta was cooked PERFECT every time and the consistency of the food was almost unbelievable.
I especially enjoy the Skylofts because I'm not exactly a "people person." Private elevators whisk you from the casino to your sanctuary high above the Las Vegas strip. Room service is Peninsula caliber, or possibly superior!! Private valet and bellmen make getting your car or luggage up to your room a breeze. We had arrived with our luggage with us and everything was waiting for us when we arrived at our in-suite check in. How did they do it? David Copperfield must have made everything appear upstairs. Also, the design of the rooms and Bang and Olufsen (been a fan since I was 14) electronics is nearly unmatched. The ease of use of the Crestron All-In-One remote control is just sensational.
Which brings me to the SINGLE negative aspect of our trip. Sara, a concierge, was remarkably rude the last 2 trips this summer. She was SO rude that I even asked her if I'd done something grossly inappropriate, even though I'm certain that I hadn't, to which her response was "no, sorry." After I asked her why she was rude, she replied, "I'm sorry." I wasn't sure if she was just a rube, or if she thought I was a dullard and wouldn't notice, or care, or what! However, I do know that I count two or three other people that I have encountered in the hospitality industry in my life that have treated me as such. I was not angry, just disappointed. How could someone like this slip through the cracks, and still be there months later (our first stay this summer was Memorial Day). Anyway, I'll probably still be back, but I think I'll write an additional letter to upper management and Fedex it, so someone actually reads it.
If you're looking for a PRIVATE, DISCREET, luxurious hotel to stay in Las Vegas, don't look at the Four Seasons (which I've been staying at since I was 12?). They have NOTHING on the Skylofts!!! If you give the Skylofts a shot, you will not be disappointed.
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