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| - I recently booked an Amazon local deal with Las Vegas Suites. The deal was for $300 for two nights in a junior suite. When I called to book the weekend, I was told that the junior suites were all sold out, but if I wished, I could book a 1 bedroom suite for only $45 more per night. I was disappointed that the room was available and that I would have to pay more, but I agreed, as I was booking 3 suites on 3 vouchers, and I couldn't beat the price. After paying for the upgrade, the tax, and the resort fees on all of the rooms, Las Vegas Suites called me 10 days later to inform me that they would not be honoring the reservation. They said that the owners (LVS is just a management company) wouldn't allow the vouchers to be used. Way to shift the blame from your mistake to the owners. When I called and spoke to Crystal, the supervisor, she told me that there was nothing else that she would do. There was no way that she would help find some accommodation or way to make us whole and that it was not her problem. Some of the absolute worst customer service I have ever experienced.
Edit: Shortly after this review was posted, Annabelle from LVS commented on it, pointing out a couple of things. The first was that they informed me that they would be canceling the reservation 5 days after I made them, not 10, which is correct. I had purchased the voucher 10 days prior. She also pointed out 2 other things, that the weekend staff is not able to process a reservation until Monday, and that they must adhere to the guidelines set by their owners. Again, way to shift the blame LVS, if you can't process a reservation until Monday, then I should have been told when I attempted to book, and then Monday, when the reservation was unable to be processed, I should have informed, not Friday. With respect to the owner guidelines, if my reservation didn't adhere to them, I shouldn't have been able to make them and my credit card shouldn't have been charged, however it was charged. Never have I worked with a company that tries so hard to make me think that their mistake was somehow my fault. I go to Vegas quite frequently and in my opinion, I have never run into such a poorly run organization. Finally, I still haven't seen the credit back to my account. $500 is not some trivial amount to let sit around, especially when I need to use that amount to find new accommodations. Don't ever book with this organization, I know I won't!
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