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| - I really enjoy writing reviews praising a place for great food, service, ambiance, and value, or any combination of these. Unfortunately, this isn't one of those reviews.
This is a fish story... No, not about the big one that got away. Nor is it about the time I was fly fishing with my dad and had to rescue him because he stepped in a deep hole and sank when his waders filled with water.... this is about the trout that saved the day.
When my wife and I arrived at the Greene House, it was earlier in the evening, still happy hour, though we were there for dinner not appetizers. Checked-in with the hostess and were quoted a quoted 30-45 minute wait for a table. We knew the place was popular so weren't upset with the wait as we were looking forward to a wonderful dinner.
Went to the bar to order wine and that's when our disappointment started. We were sitting in plain view at the edge of the bar facing the entry and there were TWO bartenders, In spite of this, in the 15 minutes we waited, occasionally waving and saying "excuse me" to get the bartenders' attention, we never even got so much as a Hi, and certainly not an opportunity to order a drink.
I had only just told my wife I wasn't willing to wait another 15-30 minutes wine free when the hostess pleasantly surprised us by saying a table was ready. Our relief was short lived however.
After being seated, it was approximately 5 minutes before our server came to the table. We ordered wine and water.
Our wine and water came NINE minutes later... a total of over 30 minutes since we entered the restaurant before we received our first beverage.
We skipped an appetizer, planning ahead for dessert, and for our entree ordered Rainbow Trout with a side of Truffle Parmesan Fries.
Approximately 15 minutes later, our SIDE of Truffle Parmesan Fries showed up... sans trout.
When asked about the missing trout, she said it'd be a few more minutes because the kitchen was backed up. When asked why she brought the side of fries, she said she thought we wanted them first, a leap of logic that totally escaped us.
When our server said she could take the fries back "to keep them warm until our trout was ready", my wife and I looked at each other in amazement and made a spontaneous decision that given we were now STARVING, our original side of fries would serve us better as a hot appetizer than as a reheated side with dinner.
Finally, a few minutes after our Truffle Parmesan Fries were gone, our trout arrived. As I indicated in the begining, it saved the day. The fish was fresh, perfectly prepared and exceptional.
As good as the trout was however, is wasn't good enough to make us ever return to the Greene House. There is no reason any customer should suffer through such slow and uninspired service when there are at least a dozen restaurants within a 2 mile radius of this one (much less dozens more throughout the Phoeniz metro area), that are SIGNIFICANTLY more enjoyable.
Spend your hard earned money somewhere else
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