Plain and simple,
I spoke with Joe about my garage door and it's broken spring at 1:00p, at 3:30p the door was repaired and the service personnel were gone. Joe was great to speak with on the phone, he seemed to know exactly what I needed just from our conversation, he made arrangements to get the work done quickly, and the price he quoted was spot on when I got the bill.
All service and repair should be this easy!